Effective date: 1 November 2025

Introduction

Orpheus Creative is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose personal information when you visit our website, engage our services, or communicate with us.

By using this website, you consent to the collection and use of your personal information as described in this policy.

Personal Information We Collect

We may collect personal information including, but not limited to:

• Name, email address, phone number, business name, and other contact details

• Information you provide via contact forms, enquiries, subscriptions, or project briefs

• Billing and transaction details where services are purchased

• Technical data such as IP address, browser type, device information, and website usage

• Any additional information you voluntarily provide to us

We only collect personal information that is reasonably necessary for our business functions.

How We Use Your Personal Information

We may use your personal information to:

• Respond to enquiries and provide our services

• Communicate with you about projects, proposals, or updates

• Improve our website, offerings, and user experience

• Send marketing or informational communications where consent has been given

• Meet legal and regulatory obligations

Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors use the site and to improve functionality and performance. Cookies do not identify you personally.

You may disable cookies through your browser settings, however this may affect your experience on our website.

Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information to:

• Third-party service providers who assist us with website hosting, analytics, marketing, payment processing, or operations (under confidentiality obligations)

• Legal or regulatory authorities where required by law

• Other parties where you have provided consent or where disclosure is reasonably necessary to deliver our services

Overseas Disclosure

Some third-party service providers we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. While no method of transmission over the internet is completely secure, we implement appropriate technical and organisational safeguards.

Retention of Information

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer required, information is securely destroyed or de-identified.

Access and Correction

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate, out of date, or incomplete.

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

Complaints

If you believe your privacy has been breached, you may contact us directly. We will investigate and respond to your complaint promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

Contact Us

For questions or concerns regarding this Privacy Policy or how we handle personal information, please contact:

Orpheus Creative
Western Australia, Australia
Email: hello@orpheuscreative.com.au
Website: www.orpheuscreative.com.au